Terms and Conditions for Issuing a Loyalty Card

General

1.1. LILI DROGERIE SINGLE-MEMBER SOCIÉTÉ ANONYME (hereinafter the Company), in order to reward the preference and trust it enjoys from its customers, has created the LILI LOYALTY CARD program to offer them privileges and discounts. The terms below govern the operation of the LILI LOYALTY CARD program.

1.2. The successful submission of the physical application form and receipt of the membership card certifies that the applicant has been clearly informed of and fully and unreservedly accepts the following terms.

Right to Register

1.3. All active and prospective customers of LILI stores who have reached the age of 18 (hereinafter member or cardholder) are eligible to participate in the LILI LOYALTY CARD program.

1.4. Each card is and remains the property of the Company, and the cardholder is obliged to return it upon the Company’s first request.

1.5. To apply for the issuance of a LILI LOYALTY CARD, any natural person must complete the relevant physical application form, fill in the mandatory fields marked with an asterisk (*), sign at the end, state the date of completion, and accept the present terms as well as the terms regarding the processing of their personal data.

1.6. By completing the application, the member guarantees that the information provided is true and accurate and that they have not provided information that does not belong to them. In case of submitting false information, the member is liable to the Company for any resulting damages.

1.7. Each natural person is entitled to only one card. If more than one card is found to belong to the same person, the Company has the right to deactivate one or more of them.

Benefits from Obtaining a Membership Card

1.8. Upon successful completion of the application and its submission to the Company, the customer will immediately receive their LILI LOYALTY CARD. The member may use the card immediately for the collection of points only.

1.9. The acquisition of points will be recorded electronically using equipment located within LILI stores.

1.10. Collection and Redemption of Points
Holders of the LILI LOYALTY CARD may collect points with every purchase of products participating in the rewards program. Each month, different products may offer the opportunity to collect points depending on the Company’s commercial policy and promotional activities.

For every one (1) point collected by the cardholder, an equivalent value of €0.01 (one cent) is added to the member’s rewards account. Points are collected automatically upon purchase of eligible products, provided the card is presented at the checkout before the transaction is completed.

Point redemption is possible once the member has collected at least 250 points, corresponding to a €2.50 discount on the purchase value. Redemption takes place at the checkout upon the cardholder’s request and provided the minimum balance requirement is met.

In addition to earning and redeeming points, holders of the LILI LOYALTY CARD enjoy extra benefits such as:

• exclusive discounts on selected products,
• special member-only offers,
• participation in competitions,
• access to personalized promotions and rewards.

The Company reserves the right to modify or update the products participating in the points program, as well as the terms of point collection and redemption, always with the goal of ensuring the best customer experience.

Other Terms

1.11. The membership card is neither a credit nor a debit card.

1.12. The membership card is strictly personal and cannot be transferred or assigned to any third party. The member must keep it safe and in good condition.

1.13. Use of the LILI LOYALTY CARD is limited to the Company’s stores.

1.14. The member must immediately notify the Company in writing of any changes to the information provided in the application.

1.15. The Company has the right to unilaterally terminate this agreement and cancel the card if the cardholder violates any of these terms — all of which are considered essential — or if any other important reason exists. In any case of termination and cancellation, the member must immediately stop using the card and return it to the Company.

1.16. After each transaction, the member is required to check the accuracy and correctness of the receipt issued by the employee. The Company bears no obligation or liability towards the member for any failure or inaccurate performance of obligations by the stores participating in the LILI LOYALTY CARD program.

1.17. The Company reserves the right to delete points associated with LILI LOYALTY CARDS that have had no redemptions within the last 12 months or to cancel cards that remain inactive for more than 12 months.

1.18. The member must immediately notify the Company in writing at loyalty@lilidrogerie.gr if the card is stolen, damaged, or lost. In case of unlawful use or use contrary to these terms, the member is liable for any damages until they notify the Company. Points accumulated up to that time will automatically be transferred to the new card, if a replacement is required. The old card is deactivated.

The member must also notify the Company in writing at loyalty@lilidrogerie.gr if they wish to cancel their card for any reason. Points accumulated up to that moment will be lost.