Terms Of Use

Terms & Conditions of Use of the E-Shop

1. Introduction: Subject Matter and Purpose

Our company “LILI DROGERIE SINGLEMEMBER S.A.” (hereinafter the “Company”), seeking to serve its customers online, has created the e-commerce website https://lilidrogerie.gr (hereinafter the “Website”), which provides access to the Company’s online store (e-shop).

The purpose of this document is:
(a) to inform the users of the Website (hereinafter the “Users”) about the terms and conditions of its use, and
(b) to inform the buyers (hereinafter the “Buyers”) about the terms and conditions under which the Company sells and delivers its products, as well as about the rights and obligations arising from their transaction.

The User of the e-shop Website and the Buyer, upon entering the Website and before proceeding to the payment of their order, must read and accept these Terms and Conditions by selecting the relevant checkbox. The Terms and Conditions are always accessible via a link at the bottom of each page of the Website, as well as on the order confirmation page.

The Company reserves the right to amend these Terms and Conditions at any time. However, the Terms and Conditions governing each sale shall be those accepted by the Buyer at the time the order is placed. These Terms are supplemented by the Cookie Policy, the Privacy Policy, the Personal Data Protection Policy and the Whistleblowing Management Policy, which are accessible through the Website. All of the above constitute a single set of rules governing the operation of the Company’s e-shop Website.

Accessing the Website and making purchases through it implies full and unconditional acceptance of these Terms and Conditions, as well as the related policies. If you disagree with any part or all of them, you are advised not to access or use the Website. Otherwise, the Terms are deemed accepted by you without reservation.

If any term is deemed invalid, void or unenforceable, this shall not affect the validity of the remaining terms, which shall remain in force.

2. Company Details and Contact Information

2.1 Company Name: LILI DROGERIE SINGLEMEMBER S.A.
Trade Name: LILI DROGERIE
Registered Office Address: 28–32 Eleftheriou Venizelou Street, Nea Ionia, 14231
VAT Number: 801555030
G.E.MI. Number: 159047301000
Website: https://lilidrogerie.gr

2.2. The User and/or the Buyer may contact the Company through the following means:

- By phone at the Company’s Customer Service Center: +30 210 8239806 (Monday to Friday, 09:00–16:00)
- By email: eshop@lilidrogerie.gr
- Through the contact form available on the Company’s Website

The Company makes every reasonable effort to respond promptly to requests submitted through the above means. Users must provide accurate and up-to-date contact details, and the Company reserves the right to use such details to provide information regarding orders, delivery, or other matters related to the use of the e-shop Website.

3. Access to and Use of the E-shop Website

3.1. The e-shop Website is accessible through the following channels:

- Online: https://lilidrogerie.gr,

- Via the Company’s official social media accounts:

·       Facebook Lili Drogerie GR (https://www.facebook.com/LiliDrogerieGR/)

·       Instagram @lilidrogeriegr (https://www.instagram.com/lilidrogeriegr/)

·       TikTok @lili_drogerie_gr (https://www.tiktok.com/@lili_drogerie_gr)

3.2. The Website allows completion of an order either as a guest or by registering and creating a User Account. By creating a User Account, the User may view order history, save preferred delivery addresses and payment details, access the return form, create a wishlist, and receive email notifications regarding product availability and restocking.

3.3. The e-shop is addressed exclusively to private consumers with full legal capacity, for personal use or, in any case, private purposes. Purchases made through the e-shop are not intended for professional or commercial use, nor for resale. The Company reserves the right to refuse or cancel an order if there are indications that this condition is violated.

3.4. Users may opt to receive electronic newsletters by entering their email address via the relevant field on the Website.

4. Pricing and Orders

4.1 Product sales are carried out in accordance with the Company’s pricing policy. Prices may be modified at any time prior to order submission. All prices are in euros (€) and include VAT applicable on the date of the order. VAT changes do not affect orders already placed. Prices apply exclusively to the e-shop and may differ from physical stores.

4.2. In case of an incorrect price due to a technical error, the Company reserves the right to cancel the order.

4.3. Shipping costs are not included in product prices and are displayed before order completion.

4.4. The Buyer may choose the issuance of a retail receipt or an invoice.

4.5. Order details include full name, phone number, full address, email address, and optionally delivery comments and an alternative delivery address.

4.6. If a product is unavailable after an order is placed, the Buyer will be informed and refunded for the unavailable product, without cancelling the entire order. If all products are unavailable, the Buyer will be informed and the order is cancelled and fully refunded.

4.7. Valid coupons issued by the Company may be applied at checkout before payment and are automatically deducted.

5. Shipping

5.1. Orders are delivered via ACS Courier or another cooperating courier, selected at checkout. Orders may be delivered to any location within Greece that is serviced by the above-mentioned courier company’s delivery network. Orders placed on the Website cannot be collected from or returned to physical stores.

- Shipping cost for orders under €45.00 is €2.50.
- Orders of €45.00 or more are shipped free of charge.
- Cash on delivery incurs an additional charge of €1.90.

5.2. The Company bears no liability for delivery failure or delay due to force majeure, recipient absence, or incorrect delivery details.

5.3. In cases of incorrect, defective or expired products, return and replacement shipping costs are borne by the Company, provided the defect is not due to Buyer fault.

For the replacement or return of defective products, the Company reserves the right to take any necessary steps to verify that the defect is not due to the Buyer’s actions or fault.

6. Payment

The payment methods available on the Company’s e-shop are as follows:

Debit or Credit Card:
Payment is made through Alpha Bank’s secure payment environment, using Visa, Mastercard, or other cards accepted by the payment system.

Bank Transfer:
Payment may be made by bank transfer to the Company’s bank account with the following details:
– Bank: Alpha Bank
– IBAN: GR25 0140 9840 9840 0200 2011 139
– Account Holder: LILI DROGERIE SINGLEMEMBER S.A.

When making the transfer, the Account Holder’s name (LILI DROGERIE SINGLEMEMBER S.A.) and the order number must be stated in the payment reference in order to identify the payment.

Any interbank or transfer fees are borne exclusively by the Buyer. The Company receives the net order amount and considers the payment completed only once the full amount has been credited to its account.

Cash on Delivery:
Payment of the total order amount upon delivery, subject to an additional charge in accordance with the applicable shipping policy (see clause 5).

IRIS Online Payments:
Payment via the IRIS service of Alpha Bank. All online payments are processed and managed through Alpha Bank’s Nexi XPay platform, which ensures the security and protection of transactions.

7. Withdrawal and Returns

7.1. The Buyer may exercise the right of withdrawal by submitting a withdrawal statement, using one of the methods set out below, within fourteen (14) calendar days from the date of delivery of the goods, and subsequently returning the goods within an additional fourteen (14) calendar days from the date of submission of the withdrawal statement.
Where the return form is sent together with the product, both the withdrawal and the return must be completed within fourteen (14) calendar days from the date of delivery.

The same procedure applies where the Buyer returns an order due to a defective product or incorrect delivery.

To submit a withdrawal statement, the Buyer must complete the return form available online by clicking HERE, print it, and include it with the returned order. In addition, the Buyer must submit the return form electronically, either by completing and submitting the product return form available on the Company’s Website or by sending the completed form to the Company’s email address: eshop@lilidrogerie.gr .

7.2. The products must be returned no later than fourteen (14) calendar days from the submission of the withdrawal statement. Buyers are advised to retain proof of submission of the withdrawal statement (downloaded from the Company’s Website or confirmation email) as evidence of timely exercise of the right of withdrawal.

7.3. The cost of returning the products to the Company is borne by the Buyer.

7.4. In addition to the requirements above, the returned product must be in excellent condition, free from damage or signs of use, and kept as delivered, subject to the following conditions:

·       The product must be returned in full, together with its original packaging and all accompanying items provided upon delivery (such as labels, instructions for use, warranty documents, etc).

·       The original packaging must be intact and clean, without tears or alterations.

If the order included promotional gifts or samples, these must also be returned together with the product. Failure to do so, may result in a corresponding reduction of the refund amount or rejection of the return request. In any case, the Buyer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to check their nature, characteristics, and proper functioning.

7.5. The right of withdrawal does not apply to products whose external protective packaging or safety seal has been removed or damaged, where such packaging is necessary to ensure product integrity, rendering the products unsuitable for resale for health and hygiene reasons, particularly where the products come into direct contact with the skin during use.
For the same reasons, the right of withdrawal does not apply to products of this kind that are sealed or wrapped and whose protective seal has been removed after delivery. These include, indicatively, cosmetics, personal care or hygiene products, underwear, and swimwear.

The right of withdrawal also does not apply to products that are liable to deteriorate or expire rapidly, such as dietary supplements, food products, baby food, or products with a limited shelf life.

7.6. The right of withdrawal may be exercised only by the Buyer - who purchased the goods - and not by any third party.

7.7. If the Buyer validly exercises the right of withdrawal, the Company shall refund all amounts paid by the Buyer, including the delivery costs for shipping the products from the Company to the Buyer via ACS Courier or another courier company cooperating with the Company, without undue delay and no later than fourteen (14) calendar days from the date on which the Company was informed of the withdrawal, provided that the products have been returned and inspected by the Company and confirmed to be in their original condition, unused, undamaged, and accompanied by all accessories and packaging materials, or provided that proof of dispatch has been supplied where the products have not been received by the Company through no fault of the Buyer.
If the Buyer selected a delivery method other than the standard delivery option offered by the Company, the Company shall not be obliged to refund any additional delivery costs arising from that choice.

7.8. Refunds shall be made using the same payment method used for the original transaction, unless this is not technically feasible (e.g. cash on delivery or another method that does not support automatic refunds). In such cases, the refund shall be made by bank transfer to the bank account declared by the Buyer in the return form.

The Buyer bears sole responsibility for the accuracy and correctness of the bank account details provided (IBAN, account holder, etc.). The Company shall not be liable for delays or incorrect refunds resulting from inaccurate or incomplete information provided by the Buyer.

8. Product Liability

8.1. The Company undertakes to deliver products in accordance with their agreed features and free from legal or actual defects.

8.2. The Company ensures that its products are safe and of appropriate quality, in compliance with applicable health and safety standards, European Union guidelines, and generally accepted best practices and technical safety requirements.

8.3. The Company shall not be liable for any improper use of the products by the Buyer or for any damage resulting from the Buyer’s intent or negligence.

8.4. The Company does not guarantee that the information, services, and content displayed on the e-shop, including prices, product descriptions, and availability indications, will be uninterrupted or error-free. Information regarding ingredients, images, labels, and product manufacturing and expiration dates is provided solely by the respective suppliers, and the Company has no obligation or ability to verify its accuracy. For this reason, the Company shall not be liable for any differences between the presentation of products on the e-shop and their actual appearance.

All information provided on the e-shop regarding products and their use is for informational purposes only and does not constitute a guarantee of suitability for a particular purpose, nor advice for the prevention, diagnosis, or treatment of any condition. For questions regarding the nature, use, or suitability of any product, customers should consult their physician or another qualified professional. The Company shall not be liable to any third party for the selection or use of the products.

8.5. If a product does not conform to its agreed features, the Buyer may choose, as applicable:
– repair of the product;
– if repair is not possible, replacement of the product at no cost to the Buyer;
– if the above options are not possible or would involve disproportionate cost, withdrawal from the contract.

8.6. Before proceeding with repair, replacement, or withdrawal, the Company may examine the product to confirm that the reported defect exists and is not due to improper use or handling by the Buyer.

8.7. The Company’s liability, regardless of its legal basis, is limited to direct damages only and shall in no case include indirect or consequential damages. The maximum compensation payable shall not exceed the total purchase price of the order, subject to any mandatory provisions of applicable law.

9. Intellectual and Industrial Property

All content on the Company’s Website, including indicatively the company name, trademarks, logos, images, designs, text, photographs, and their overall layout and presentation, is the intellectual and/or industrial property of the Company or their respective lawful owners.

Any reproduction, modification, copying, transmission, distribution, or use of the Website content, in whole or in part, is not permitted without the prior written consent of the Company or the relevant rights holder.

The above content may be used only for personal, non-commercial purposes. Any unauthorized use constitutes a violation of intellectual and/or industrial property rights and may result in legal consequences as provided by applicable law.

10. Personal Data Protection

The Company collects and processes the personal data of Users and Buyers in accordance with Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019, as described in the Website’s “Personal Data” Policy. This Policy provides detailed information on the purposes of processing, data recipients, retention periods, and the rights of data subjects in relation to the processing of their personal data.

11. Cookies

The Website uses cookies to improve the browsing experience and provide personalized services, in accordance with the “Cookies” Policy. Users may adjust their browser settings to refuse cookies.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Greek law. Any related dispute shall be subject to the jurisdiction of the courts of Athens.

13. Alternative Consumer Dispute Resolution

In the event of a dispute relating to purchases made through the e-shop, you may use an Alternative Dispute Resolution (ADR) procedure via the European Union’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm

To use this procedure, you must first contact the Company in an attempt to resolve the issue. The procedure is non-binding for the parties, and you may withdraw from it at any time.ng.